Learn about withdrawal methods, fees, limits, and processing times. Get your winnings safely and quickly.
Search withdrawal methods, fees, and guides
Choose the best withdrawal method for your needs
Fast and secure mobile money withdrawals directly to your Airtel Money account
Quick withdrawals to your TNM Mpamba mobile money account
Traditional bank transfers to your Malawian bank account
Internal wallet transfers between ACES users
Limits based on your account verification level
Standard withdrawal limits for new users
Enhanced limits after basic KYC verification
Maximum limits with full KYC verification
Unlimited limits for business users
Step-by-step guides for withdrawal processes
Complete step-by-step guide to withdrawing funds from your ACES account for the first time. Learn about available methods, fees, and processing times.
Detailed explanation of all withdrawal fees across different methods. Learn how fees are calculated and how to minimize costs.
Learn about withdrawal limits based on your account verification level and how to increase your limits through KYC verification.
Common problems and solutions for withdrawal transactions. Learn how to resolve failed withdrawals and delayed transfers.
Specific guide for Airtel Money and TNM Mpamba withdrawals. Learn about mobile money requirements and best practices.
Complete guide to bank transfers including required documents, processing times, and potential issues.
Common questions about withdrawals
Withdrawal fees vary by method: Mobile money (Airtel/TNM) charges 2% with a minimum of MWK 500, Bank transfers have a flat fee of MWK 1,000, and ACES Wallet transfers are completely free.
Mobile money withdrawals are instant, bank transfers take 1-2 business days, and ACES Wallet transfers are instant. Processing times may vary during peak hours or bank holidays.
Withdrawal limits depend on your verification level: Basic accounts can withdraw up to MWK 50,000 daily, Verified accounts up to MWK 500,000 daily, and Premium accounts up to MWK 2,000,000 daily.
Common reasons include insufficient balance, unverified account, incorrect withdrawal details, exceeding limits, or security flags. Check your account status and try again.
Yes, you can transfer to other ACES users for free. For external accounts, you can only withdraw to accounts in your name after proper verification.
First check the status in your transaction history. If delayed beyond expected time, contact support with your transaction ID. Mobile money should arrive within 5 minutes, bank transfers within 2 business days.
Yes, all withdrawals use bank-level encryption and require OTP verification. We also monitor for suspicious activity and may require additional verification for large withdrawals.
Mobile money and ACES Wallet transfers cannot be cancelled once confirmed. Bank transfers may be cancelled within 1 hour if not yet processed by the bank.
Common withdrawal issues and solutions
Our support team is here to assist you